Rethinking customer journeys with the next-generation operating model: The next-generation operating model can give a digital transformation a boost.

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Rethinking customer journeys with the next-generation operating model: The next-generation operating model can give a digital transformation a boost.

From The McKinsey Podcast

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Length: 24 mins

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This operating model offers business leaders the opportunity for wins in customer experience, cost reduction, and prospects for growth.
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